The Western Manitoba Centennial Auditorium respects your privacy. You may opt out of mailings and emailings. Your personal information is stored on a secure server, and we will not trade, sell, or otherwise share your personal information (name, address, phone number, or email) with another party unless we have obtained your consent. The exception to this is the long-standing relationships between the Winnipeg Symphony Orchestra and its customers, and the Royal Winnipeg Ballet and its customers. We do not retain your credit card number after a sale is complete. Your attendance and use of a ticket at the WMCA serves as permission for the use of your image to appear in photographs and videos taken by the WMCA, their employees or representatives in public areas of the building.

All tickets for events held at the WMCA must be originally sold through the WMCA box office. Purchases are be made via the WMCA’s website (operated by Neon One/Arts People), in person at 205 20th street during posted box office hours or by calling Westman Box Office during posted box office hours. WMCA does not sell through other third party ticketers. WMCA does not assume any liability for tickets purchased outside of the WMCA Box Office or WMCA official website. We do our best to report false advertising online, however, should anything seem strange to you during the purchase process please call the WMCA box office and we will be happy to confirm that you are on the right track. WMCA honours tickets that are resold through personal sales or gifts. Please see our FAQ page for more information on this.

All patrons entering the theatre must have a ticket. Most events are assigned seating. Patrons are NOT allowed to sit or stand on the stairs under any circumstances. Aisles should be always kept clear. Ushering staff are available to assist with storing walkers, etc. outside of the concert hall.

WMCA strives to provide entertainment for all ages and exists for the enjoyment of the citizens of Westman. WMCA does not condone unaccompanied minors and assumes no responsibility for minors left unattended.

Babe in arms: All patrons entering the theatre must have a ticket. Standard venue policy is no babes-in-arms. At shows designated for family or children, babes-in-arms may be permitted at the discretion of the event promoter. Babes-in-arms are children 12 months of age or younger who will not occupy an additional seat. Some events require all patrons, regardless of age, to have a ticket. Others may restrict attendance to a minimum age. If you have questions, please contact the venue.

Orphan seating: Our settings are so to prevent customers from leaving a single empty seat between chosen/occupied seats. There is some flexibility in this when a show is close to sold out. If you have questions or need assistance completing a purchase, please contact the box office.

Ticket Fees: The WMCA adheres to all-in advertised pricing that includes all fees and taxes. Ticket prices are set by the promoter and may vary depending on the show.

All events utilizing the concert hall must be ticketed. Exemptions only with written permission from WMCA General Manager. If an event is ticketed, or admissions collected, ticketing and admissions may only be processed through the Westman Box Office located at the WMCA. Tickets cannot be initially sold off site. Admission cannot be collected outside the box office systems.

The Western Manitoba Centennial Auditorium (WMCA) reserves the right to refuse refunds for any ticket purchase. WMCA will ONLY refund tickets in the event of a show cancellation or postponement. Administrative fees of up to $3.68 (including GST on fees) per ticket are non-refundable. Tickets may be exchanged for an alternate date for the same production, pending availability.

The Western Manitoba Centennial Auditorium is committed to creating positive experiences in a space that is welcoming, respectful, and healthy for everyone regardless of sexual orientation, gender identity, gender expression, age, socioeconomic standing, ethnicity, skin colour, religious belief, ability, or any other personal characteristic. We value kindness, consent, and safety for all, and by all – free from negativity and harm.

A safer space is a supportive, non-threatening environment that encourages open-mindedness, respect, a willingness to learn from others, as well as physical and mental safety. The term “safer” supports an intersectional approach to the term “safe”, acknowledging that what is “safe” shifts depending on an individual’s attitudes, identities, and opinions.

Discrimination, violence, harassment, bullying, disorderly conduct, and other unwelcome behaviour are not tolerated. We will take whatever steps are reasonable in the circumstances to protect those in our spaces. Everyone is expected to uphold this policy and to work together to create and maintain safer spaces. Spaces, whether physical or virtual, can include but are not limited to offices, stage, dressing rooms, shop spaces, and social media platforms.

REPORTING: Please do not hesitate to contact us at any time if you feel unsafe or notice other persons who feels or is being made to feel unsafe. You can contact or report to us by speaking on site to a WMCA staff member, emailing management at gm@wmca.ca or by writing an anonymous letter (we have a mail slot on the front outside doors it can be dropped off through, please label the envelope or letter ATTN WMCA MANAGEMENT). If need be, we will contact law enforcement, seek out security, provide an escort, call a taxi, or assist you in any other way circumstantially reasonable. Any in-person conversations are held in confidence. Any reports will be handled privately and will be acted upon with your safety first of mind. Anonymous reports cannot be followed up on directly, however, they help inform our policies and provide documentation for future conflicts. We will fully investigate and take all anonymous reports seriously. In no way should you ever feel bad or guilty for reporting an incident. This policy exists for you and for fostering a safe inclusive space which everyone can enjoy.

In addition to this policy, Manitoba’s Workplace Safety and Health Act, Human Rights Code, and/or the Criminal Code of Canada may apply in respect to factors or conduct that create unsafe spaces. Thank you for your contribution to ensuring our venue is a safe space for all of us.

Cameras, video cameras and audio recording devices are not permitted inside the theatre. Cell phone cameras may be permitted during some performances at the promoters’ discretion. Consistent photography or recording of any kind is never permitted. Professional media must seek approval of manager and/or promoter before photographing any events at the WMCA.