The Western Manitoba Centennial Auditorium (WMCA), operated by Brandon Centennial Auditorium Corporation Inc., invites qualified vendors to submit proposals for the provision of a comprehensive ticketing, patron management, communications, reporting, and box office management solution.

WMCA is seeking a long-term technology partner capable of supporting the operational needs of a busy performing arts and event venue while providing an exceptional experience for patrons, presenting organizations, rental clients, and staff.

The selected vendor will provide software, implementation services, data migration assistance, training, and ongoing support.

Obtaining the RFP Package

Qualified vendors interested in responding to this opportunity may obtain the complete RFP package, including the evaluation workbook and pricing workbook, by contacting:

Kaitlyn Mitchell, General Manager
Western Manitoba Centennial Auditorium
gm@wmca.ca
204-717-9622

About WMCA

Located in Brandon, Manitoba, the Western Manitoba Centennial Auditorium serves as a regional performing arts and community events centre, supporting professional touring productions, community organizations, educational institutions, festivals, dance schools, promoters, and rental clients.

In 2025, WMCA:

• Hosted 84 ticketed events

• Issued over 51,000 tickets

• Served approximately 61,700 attendees

• Processed more than $1.5 million in ticket sales

• Completed approximately 76% of ticket sales through online channels

The selected solution must support both reserved seating and general admission events while providing flexibility for a diverse range of event types and users.

Scope of Requirements

WMCA is seeking a solution that includes:

• Ticketing and box office management

• Patron relationship management (CRM)

• Communications and marketing tools

• Reporting and analytics

• Donation and fundraising capabilities

• Venue and seating management

• Administrative and financial management tools

• Data migration services

• Staff training and implementation support

• Ongoing technical support and account management

A detailed functional requirements and pricing workbook has been prepared and forms a mandatory part of this RFP.

Proposal Requirements

Interested vendors must submit:

1. Company profile and qualifications

2. Overview of the proposed solution

3. Implementation and project approach

4. Data migration approach

5. Support and service information

6. Client references, preferably from performing arts or cultural venues

7. Completed Ticketing System Evaluation Workbook

8. Completed Pricing Workbook

9. Any additional supporting documentation

Evaluation Process

Proposals will be evaluated on criteria including:

• Functional fit

• Vendor experience and references

• Reporting and CRM capabilities

• Implementation and data migration approach

• Technical architecture and integrations

• Support and service model

• Overall cost and value

Shortlisted proponents may be invited to participate in product demonstrations and follow-up discussions.

Proposal Submission

Completed proposals must be received no later than October 28, 2026 5:00PM CST.

WMCA reserves the right to reject any or all proposals, waive informalities, request additional information from proponents, and accept the proposal deemed to provide the best overall value to the organization.

We welcome submissions from experienced vendors with a demonstrated history of serving performing arts centres, theatres, cultural facilities, and multi-purpose event venues.